When the QR code is scanned there will be a notification saying 'Activating.After this we're able to use the camera to scan the QR code.Then we press the 'Work or school account' option.When opening the Microsoft Authenticator app we press on the '+' symbol to add an account.The customer is using a on-premise Multi-Factor Authentication Server (version 7.2.0.1). The customer has about 1500 employees which are all experiencing the same issue. Once you are setup with the Microsoft Authenticator app, you are able to receive push notifications for multifactor authentication verification.We're having trouble activating the Microsoft Authenticator App with a specific customer.

Select Default sign-in method > Change> Authenticator – notification.To ensure that you are prompted to sign-in using push notifications: Change default sign-in settings to the Authenticator app

Scan the QR Code in the app and test the push notification flow as part of this experience.

Follow the wizard experience to setup the app.

Alternatively, visit aka.ms/authapp and download the Microsoft Authenticator app. Visit the Apple app store or Google play store on your device and install the Microsoft Authenticator app. Download and install the Microsoft Authenticator app If you’re ready to install the Microsoft Authenticator app, follow the instructions below. Microsoft Authenticator supports password-less logins for all Microsoft apps. If you frequently use Microsoft applications and services, the Microsoft Authenticator is a handy tool. There are plenty of authenticator apps available for free (Authy, Evernote, or Google Authenticator to name a few) and all offer similar functionality. The reason? It’s more difficult for a hacker to gain physical access to your phone and generate a code without you knowing about it.Īlex Weinert, Microsoft’s Director of Identity Security, recently wrote “I want to do what I can to convince you that it’s time to start your move away from SMS and voice Multi-Factor Authentication (MFA) mechanisms.” SMS messages are open to compromise in a way that other forms of MFA are not. When it comes to Two-Factor Authentication methods, using an authenticator app to generate your Two-Factor login codes is far more secure than text message.

Microsoft authenticator